COMPANY REGISTRATION NUMBER
4357752 England and Wales
VAT REGISTRATION NUMBER
GB 801 5261 71
89-93 Park St, Luton, Bedfordshire, England, LU1 3HG
HOW TO ORDER
BY TELEPHONE UK 01582 453542, INTERNATIONAL + 44 (0) 1582 453542
When placing an order by telephone, please have ready the list of items you require, including item code number, your name, home address, delivery address (if different from home address), home telephone number, daytime telephone number and credit or debit card details (card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card).
BY FAX UK 01582 735740, INTERNATIONAL + 44 (0) 1582 735740
When placing an order by fax, please list the items you require, including item code number, your name, home address, delivery address (if different from home address), home telephone number, daytime telephone number and credit or debit card details (card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card).
When placing an order by post, please list the items you require, including item code number, your name, home address, delivery address (if different from home address), home telephone number, daytime telephone number and credit or debit card details (card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card). and send to
MAIL ORDER DEPARTMENT. LESLIE'S OF LUTON LTD, 89-93 PARK STREET, LUTON, BEDFORDSHIRE, LU1 3HG.
UK POSTAGE & PACKAGING CHARGES (IRELAND MAY VARY PLEASE CONTACT US FOR CONFIRMED PRICES)
SHIPPING AND HANDLING
Any orders above the weight limit or value limit of our web ordering system will require a quote from our mail order department please contact them by clicking the button below
ALL POSTAGE AND PACKAGING CHARGES ARE SUBJECT TO CHANGE DUE TO INCREASING FUEL PRICES. PLEASE TELEPHONE, FAX OR EMAIL FOR CONFIRMED PRICES IF NECESSARY.
PLEASE NOTE THAT ALL POSTAGE WEIGHTS WILL INCLUDE BOX & PACKAGING. ALL DELIVERY TIMES ARE QUOTED IN WORKING DAYS (MONDAY TO FRIDAY).
BY SECURE ONLINE ORDERING
All credit card payments are taken using World Pay's secure payment gateway so you can pay with confidence.
Look out for the secure 'Golden Padlock' logo at the bottom of your screen on the Credit Card Payment Page.
For assistance on ordering by secure online shopping please contact our Information Technology Manager who will be delighted to assist you.
When placing an order by e-mail, please list the items you require, your name, home address, delivery address (if different from home address), home telephone number, and daytime telephone number. We do not recommend you send credit or debit card details by email. Please include a telephone number and we will call you for your card details.
METHODS OF PAYMENT
CASH & POSTAL ORDERS If you require sending a payment of cash or postal orders by post, please send them by Royal Mail Special Delivery to be signed for at Leslie's of Luton.
CHEQUES If you are sending a payment by cheque, please make your cheques payable to Leslies of Luton Ltd, please write your address, home telephone number, and cheque card number and expiry date on the reverse side of the cheque.
CREDIT CARDS We accept the following credit or debit cards by secure online ordering, mail, fax or telephone, Visa, MasterCard, Switch, Solo, Delta or Eurocard. Please supply card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card).
If a debit card or check card is used to make a purchase in the Leslies Of Luton Online Store, and the purchase was not accepted for any reason (failed AVS or CCV verification), please be aware that most banks will hold the "authorized" funds (counting against your balance until the authorization clears) even if your order was rejected by our security measures. The most common reason for the failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.
Leslies Of Luton Online Store does not have the capability nor is not obligated to release the bank's temporary hold on authorized funds. Since we do not have the capability to release the bank’s temporary hold, we can not be responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may be as little as three days or as long as several months. We suggest that the customer contact the issuing credit card company or bank in order to resolve these types of situations.
PayPal is a safer, faster, more secure way to pay online – your financial details are never shared. PayPal remembers everything for you, safeguarding your bank, credit or debit card details.
BANK TRANSFER For customers outside the United Kingdom we can arrange a bank transfer for payment, please enquire for details. Overseas customers may be asked to pay by bank transfer on any given order.
ITEMS OUT OF STOCK If any item that you have ordered is temporarily out of stock for any reason, we will do our best to contact you. If we are unable to do so we will ask you to reorder at a later date or offer an alternative product. We hope this will be satisfactory to all our customers.
DISPATCH We aim to despatch all orders on the same day if we receive the order before 3.00pm. United Kingdom orders will be sent via Royal Mail or our contracted courier companies. Orders from outside the United Kingdom will be despatched to the customer's requirements.
Orders of over £250.00 in value ordered on a Friday will not be sent out for delivery until Monday.
VAT SALES All the prices in our catalogue are inclusive of VAT @ 20%, if you are ordering from the Channel Islands or outside the European Union, you can deduct the VAT by deducting the total, excluding postage, by 16.55%, then add the postal service that you require. For further information on this matter please contact our Mail Order Manager who will be delighted to help you work out the calculations.
RETURNING OF GOODS
We are happy to cancel, exchange unsuitable or unwanted products, as long as they are returned to us in original condition and have not been used or altered in any way, within seven working days. Under these circumstances the postal charges will not be refunded. If we have made an error with your order or have sent you the wrong item by mistake, we will deal with the problem as fast as possible and also refund any additional postal charges occurred by the customer.
ITEMS SUBJECT TO AVAILABILITY
All items listed in this catalogue are subject to availability, from our suppliers.
WEIGHTS, MEASURES & SPECIFICATIONS
All weights, lengths and specifications are approximate and may change.
CUSTOMERS PRICES INCLUDE VAT @ 20%
THANK YOU FOR YOUR CUSTOM All the staff at Leslies of Luton hope that you have enjoyed looking through our website and have found it easy and informative to use. If you have any comments or would like any further information on the products or services we offer, please contact our highly trained staff, who will be happy to help you with your requirements.
SECURITY CHECKS AND CARD FRAUD
We are working very closely with card companies to safe guard our valued customers. Security checks will be carried out to try to combat card and cheque fraud.