POSTAL CHARGES & ORDERING FROM US

HOW TO ORDER BY TELEPHONE

UK 01582 453542, INTERNATIONAL + 44 (0) 1582 453542

When placing an order by telephone, please have ready the list of items you require, your name, home address, delivery address (if different from home address), home telephone number, daytime telephone number and credit or debit card details (card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card).

BY FAX UK 01582 735740, INTERNATIONAL + 44 (0) 1582 735740 When placing an order by fax, please list the items you require, your name, home address, delivery address (if different from home address), home telephone number, daytime telephone number and credit or debit card details (card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card).

BY POST

When placing an order by post, please list the items you require, your name, home address, delivery address (if different from home address), home telephone number, daytime telephone number and credit or debit card details (card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card). and send to

MAIL ORDER DEPARTMENT. LESLIE'S OF LUTON LTD, 89-93 PARK STREET, LUTON, BEDFORDSHIRE, LU1 3HG.

UK POSTAGE & PACKAGING CHARGES (IRELAND MAY VARY PLEASE CONTACT US FOR CONFIRMED PRICES) SHIPPING AND HANDLING

The shop will calculate your postage for you but below are some examples. ROYAL MAIL Small Items (one or more) including flavours and oils.

Up to £10.00 in value or 500grm £2.20.

Over £10.00 up to £27.00 in value or 1Kg £3.50 Depending on weight of parcel or packet.

Small Items Next Working Day (Mon-Sat). Special Delivery (parcels to be signed for).

Up to 500g £5.10 Special Delivery Saturday Delivery Please Add £4.00 to the above prices. Please add 15p per ounce for delivery on leads.

Medium Items Next Working Day (Mon-Sat) Over 500g and up to 2kg £8.10

BUSINESS POST COURIER

Parcels to be signed for. Price depending on weight of parcel or packet.

Over 1Kg and up to 10Kg. £10.00 next working day.

Over £400.00 in value £15.00 next working day

Over £1000.00 in value £19.50 next working day

SPECIFIED AM/PM DELIVERY add £3.50 to above prices

INTERNATIONAL We can offer a variety of services providing fast, insured delivery to anywhere in the world. The delivery time and charge for international orders depends on the destination, weight, value and size of the order. Please let us know what items you would like to order and our export manager Mr Ashley Larman will calculate an accurate delivery charge. If you are ordering from abroad, the online ordering system gives you the option of asking us for a quote for goods and shipping before we charge for or despatch your order.

2010 SHIPPING RATES TO EUROPE

All quotes are for weight up to 30Kgs.

Examples:

France £25.00

Holland £25.00

Spain £35.00

Sweden £39.00

Denmark £36.00

Belgium £25.00

Germany £25.00

Italy £35.00

Portugal £35.00

Austria £35.00

*Switzerland £39.00 Finland £37.00

*Norway £39.00

Luxembourg £25.00

All quotes are for weight up to 30Kgs. Eligibility also depends on value and size of parcel. Please check with us first. *Customs Surcharge of £25.00 applicable. Channel Islands Contact Mr Ashley Larman for accurate shipping rates.

2010 SHIPPING RATES TO EIRE

Example:

15kg £30.00 over 15kg - 50p per Kilo thereafter (e.g. 15kg + 4kg £32.00)

2010 SHIPPING RATES TO NORTHERN IRELAND

Example 15kg £18.00 over 15kg - 50p per Kilo thereafter (e.g. 15kg + 4kg £20.00)

POSTAGE AND PACKAGING CHARGES WILL BE ADDED TO THE FINAL AMOUNT SHOWN ON YOUR INVOICE, PLEASE TELEPHONE, FAX OR EMAIL FOR CONFIRMED CHARGES IF REQURED. ALL POSTAGE AND PACKAGING CHARGES ARE SUBJECT TO CHANGE DUE TO INCREASING FUEL PRICES. PLEASE TELEPHONE, FAX OR EMAIL FOR CONFIRMED PRICES IF NECESSARY. PLEASE NOTE THAT ALL POSTAGE WEIGHTS WILL INCLUDE BOX & PACKAGING. ALL DELIVERY TIMES ARE QUOTED IN WORKING DAYS (MONDAY TO FRIDAY). WE CAN ONLY SEND PACKAGES OF 1.05M OR LESS VIA BFPO.

BY SECURE ONLINE ORDERING

www.leslies-luton.co.uk

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Look out for the secure 'Golden Padlock' logo at the bottom of your screen on the 'Credit Card Payment Page.

For assistance on ordering by secure online shopping please contact our Information Technology Manager who will be delighted to assist you.

BY E-MAIL

When placing an order by e-mail, please list the items you require, your name, home address, delivery address (if different from home address), home telephone number, and daytime telephone number. We do not recommend you send credit or debit card details by email. Please include a telephone number and we will call you for your card details.

METHODS OF PAYMENT

CASH & POSTAL ORDERS

If you require sending a payment of cash or postal orders by post, please send them by Royal Mail Special Delivery to be signed for at Leslie's of Luton.

CHEQUES

If you are sending a payment by cheque, please make your cheques payable to Leslies of Luton Ltd, please write your address, home telephone number, and cheque card number and expiry date on the reverse side of the cheque.

CREDIT CARDS

We accept the following credit or debit cards by secure online ordering, mail, fax or telephone, Visa, MasterCard, Switch, Solo, Delta or Eurocard. Please supply card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card).

SECURITY CHECKS AND CARD FRAUD

We are working very closely with card companies to safe guard our valued customers. Security checks will be carried out to try to combat card and cheque fraud. BANK TRANSFER For customers outside the United Kingdom we can arrange a bank transfer for payment, please enquire for details. Overseas customers may be asked to pay by bank transfer on any given order.

CUSTOMER SERVICE ITEMS OUT OF STOCK

If any item that you have ordered is temporarily out of stock for any reason, we will do our best to contact you. If we are unable to do so we will ask you to reorder at a later date or offer an alternative product. We hope this will be satisfactory to all our customers.

DESPATCH

We aim to despatch all orders on the same day if we receive the order before 2.00pm. United Kingdom orders will be sent via Royal Mail or our contracted courier companies. Orders from outside the United Kingdom will be despatched to the customer's requirements. Orders of over £250.00 in value ordered on a Friday will not be sent out for delivery until Monday.

VAT SALES

All the prices in our catalogue are inclusive of VAT @ 17.5%, if you are ordering from the Channel Islands or outside the European Union, you can deduct the VAT by dividing the total excluding postage by 1.175, then add the postal service that you require. For further information on this matter please contact our Mail Order Manager who will be delighted to help you work out the calculations.

RETURNING OF GOODS

We are happy to cancel, exchange unsuitable or unwanted products, as long as they are returned to us in original condition and have not been used or altered in any way, within seven working days. Under these circumstances the postal charges will not be refunded. If we have made an error with your order or have sent you the wrong item by mistake, we will deal with the problem as fast as possible and also refund any additional postal charges occurred by the customer.

ITEMS SUBJECT TO AVAILABILITY

All items listed in this catalogue are subject to availability, from our suppliers.

WEIGHTS, MEASURES & SPECIFICATIONS

All weights, lengths and specifications are approximate and may change.

CUSTOMERS PRICES INCLUDE VAT @ 17.5%

THANK YOU FOR YOUR CUSTOM

All the staff at Leslies of Luton hope that you have enjoyed looking through our website and have found it easy and informative to use. If you have any comments or would like any further information on the products or services we offer, please contact our highly trained staff, who will be happy to help you with your requirements.

LESLIES OF LUTON LIMITED DIRECTORS Mr K J Crawley, Mr I L Crawley, Mr D Baldry

COMPANY SECRETARY Mrs C Kirby

COMPANY REGISTRATION NUMBER 4357752 England and Wales

VAT REGISTRATION NUMBER GB 801 5261 71

REGISTERED OFFICE 89-93 Park St, Luton, Bedfordshire, England, LU1 3HG