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Before you click through to
our online store please ensure you have read through
our TERMS AND CONDITIONS
detailed below.
Before checkout you will
be asked to agree to them.
LESLIES OF LUTON LIMITED
DIRECTORS
Mr K J Crawley, Mr I L Crawley, Mr D Baldry
COMPANY SECRETARY
Mrs C Kirby
COMPANY REGISTRATION NUMBER
4357752 England and Wales
VAT REGISTRATION NUMBER
GB 801 5261 71
REGISTERED OFFICE
89-93 Park St, Luton, Bedfordshire, England, LU1 3HG
HOW TO ORDER
BY TELEPHONE
UK 01582 453542, INTERNATIONAL + 44 (0) 1582 453542
When placing an order by telephone, please have ready
the list of items you require, your name, home address,
delivery address (if different from home address), home
telephone number, daytime telephone number and credit
or debit card details (card number, expiry date and
issue number for switch cards and last three numbers
on the signature strip on the reverse of card).
BY FAX UK 01582
735740, INTERNATIONAL + 44 (0) 1582 735740
When placing an order by fax, please list the items
you require, your name, home address, delivery address
(if different from home address), home telephone number,
daytime telephone number and credit or debit card details
(card number, expiry date and issue number for switch
cards and last three numbers on the signature strip
on the reverse of card).
BY POST
When placing an order by post, please list the items
you require, your name, home address, delivery address
(if different from home address), home telephone number,
daytime telephone number and credit or debit card details
(card number, expiry date and issue number for switch
cards and last three numbers on the signature strip
on the reverse of card). and send to
MAIL ORDER DEPARTMENT. LESLIE'S OF LUTON LTD, 89-93
PARK STREET, LUTON, BEDFORDSHIRE, LU1 3HG.
UK POSTAGE & PACKAGING CHARGES (IRELAND MAY VARY
PLEASE CONTACT US FOR CONFIRMED PRICES)
SHIPPING
AND HANDLING
ROYAL MAIL
Small Items (one or more) including flavours and oils.
Up to £20.00 in value or 750grm £2.45.
Over £20.00 up to £27.00 in value or 1Kg
£3.50
Depending on weight of parcel or packet.
Small Items Next Working Day (Mon- Sat).
Special Delivery (parcels to be signed for).
Up to 1Kg £6.50
Over 1kg up to 2Kg £8.10
Special Delivery Saturday Delivery Please Add £2.00
to the above prices.
please add 15p per ounce for delivery on leads.
BUSINESS POST COURIER
Parcels to be signed for.
Price depending on weight of parcel or packet.
Over 1Kg and up to 10Kg. £9.95 next working day.
Over 10Kg 35p per Kilo thereafter (e.g. 10Kg + 4Kg £11.35).
Over £400.00 in value £14.50 next working
day
Over £1000.00 in value £19.00 next working
day
SPECIFIED AM/PM DELIVERY
Please add £3.00 to above prices
INTERNATIONAL
We can offer a variety of services providing fast, insured
delivery to anywhere in the world. The delivery time
and charge for international orders depends on the destination,
weight, value and size of the order. Please let us know
what items you would like to order and our export manager
Mr Ashley Larman will calculate an accurate delivery
charge. If you are ordering from abroad, the online
ordering system gives you the option of asking us for
a quote for goods and shipping before we charge for
or despatch your order.
2007 SHIPPING RATES TO EUROPE
All quotes are for weight up to 30Kgs.
Examples:
France £24.00 Holland £24.00
Spain £33.00 Sweden £38.00
Denmark £38.00 Belgium £24.00
Germany £24.00 Italy £31.00
Portugal £31.00 Austria £31.00
*Switzerland £38.00 Finland £35.00
*Norway £38.00 Luxembourg £24.00
All quotes are for weight up to 30Kgs. Eligibility also
depends on
value and size of parcel. Please check with us first.
*Customs Surcharge of £25.00 applicable.
Channel Islands Contact Mr Ashley Larman for accurate
shipping rates.
POSTAGE AND PACKAGING CHARGES WILL BE ADDED TO THE
FINAL AMOUNT SHOWN ON YOUR INVOICE, PLEASE TELEPHONE,
FAX OR EMAIL FOR CONFIRMED CHARGES IF REQURED.
ALL POSTAGE AND PACKAGING CHARGES ARE SUBJECT TO CHANGE
DUE TO INCREASING FUEL PRICES. PLEASE TELEPHONE, FAX
OR EMAIL FOR CONFIRMED PRICES IF NECESSARY.
PLEASE NOTE THAT ALL POSTAGE WEIGHTS WILL INCLUDE BOX
& PACKAGING. ALL DELIVERY TIMES ARE QUOTED IN WORKING
DAYS (MONDAY TO FRIDAY).
WE CAN ONLY SEND PACKAGES OF 1.05M OR LESS VIA BFPO.
BY SECURE
ONLINE ORDERING
www.leslies-luton.co.uk
Please follow the instructions on our website when you
order, there is a self-explanatory order form for you
to follow. If you have concerns about Internet security,
please select the 'Credit Card Details Sent Seperately'
option, and in the 'Special Delivery Instructions' box
on the 'Check Out' page, ask us to telephone you for
your details.
All credit card numbers are encrypted in the software
when the order is placed using 128 bit encryption. They
are only decrypted after they reach our computer. They
are not held in clear text on any web site.
Look out for the secure 'Golden Padlock' logo
at the bottom of your screen on the 'Credit Card Payment
Page.
For assistance on ordering by secure online shopping
please contact our Information Technology Manager who
will be delighted to assist you.
BY E-MAIL
When placing an order by e-mail, please list the items
you require, your name, home address, delivery address
(if different from home address), home telephone number,
and daytime telephone number. We do not recommend you
send credit or debit card details by email. Please include
a telephone number and we will call you for your card
details.
METHODS OF PAYMENT
CASH &
POSTAL ORDERS
If you require sending a payment of cash
or postal orders by post, please send them by Royal
Mail Special Delivery to be signed for at Leslie's of
Luton.
CHEQUES
If you are sending a payment by cheque,
please make your cheques payable to Leslies of Luton
Ltd, please write your address, home telephone number,
and cheque card number and expiry date on the reverse
side of the cheque.
CREDIT
CARDS
We accept the following credit or debit
cards by secure online ordering, mail, fax or telephone,
Visa, MasterCard, Switch, Solo, Delta or Eurocard. Please
supply card number, expiry date and issue number for
switch cards and last three numbers on the signature
strip on the reverse of card).
SECURITY
CHECKS AND CARD FRAUD
We are working very closely with card companies to safe
guard our valued customers. Security checks will be
carried out to try to combat card and cheque fraud.
BANK
TRANSFER
For customers outside the United Kingdom
we can arrange a bank transfer for payment, please enquire
for details. Overseas customers may be asked to pay
by bank transfer on any given order.
INTEREST
FREE CHEQUE SPREAD (ONLY AVAILABLE TO
PERSONS OVER 18 YEARS OF AGE) WRITTEN QUOTATIONS AVAILABLE
ON REQUEST.
The cheque-spread facility is an interest free option
for you to spread the payment of your goods over a period
of 3, 6 or 9 months (subject to status and credit approval
from Chequespread PLC), from a minimum value of £150.00
up to the maximum value of £1,500.00.
SHOP
CHEQUE SPREAD SALES UK CUSTOMERS ONLY
To purchase goods in store by cheque spread, you will
be required to bring with you a proof of identification
i.e. driving licence, passport etc, also chequebook
and cheque guarantee card.
We can then work out the best option to suit every individual
customers needs to purchase their required goods at
an affordable monthly payment over 3, 6 or 9 months.
Example:
Value of Goods £329.00
3 Months 1 Cheque @ £111.00 and 2 Cheques @ £109.00
6 Months 1 Cheque @ £59.00 and 5 Cheques @ £54.00
9 Months 1 Cheque @ £41.00 and 8 Cheques @ £36.00
MAIL
ORDER CHEQUE SPREAD SALES UK CUSTOMERS ONLY
PLEASE TELEPHONE, FAX OR E-MAIL FOR QUOTATION
If you require to purchase your goods by mail order
using the 3, 6 or 9 month cheque spread facility, we
request that your cheques are made payable to Leslies
of Luton Ltd, your home address, residential home telephone
number and cheque guarantee card number is on the reverse
side of each cheque, accompany the cheques with a letter
stating the required goods for purchase. Also state
a daytime telephone number if we need to contact you
regarding your purchase.
Example:
Value of Goods £329.00 Plus Postage £9.95
added to first Cheque.
3 Months 1 Cheque @ £120.00 and 2 Cheques @ £109.00
6 Months 1 Cheque @ £68.00 and 5 Cheques @ £54.00
9 Months 1 Cheque @ £50.00 and 8 Cheques @ £36.00
CUSTOMER SERVICE
ITEMS OUT OF
STOCK
If any item that you have ordered is temporarily
out of stock for any reason, we will do our best to
contact you. If we are unable to do so we will ask you
to reorder at a later date or offer an alternative product.
We hope this will be satisfactory to all our customers.
DESPATCH
We aim to despatch all orders on the same
day if we receive the order before 2.00pm. United Kingdom
orders will be sent via Royal Mail or our contracted
courier companies. Orders from outside the United Kingdom
will be despatched to the customer's requirements.
Orders of over £250.00 in value ordered on a Friday
will not be sent out for delivery until Monday.
VAT
SALES
All the prices in our catalogue are inclusive
of VAT @ 17.5%, if you are ordering from the Channel
Islands or outside the European Union, you can deduct
the VAT by dividing the total excluding postage by 1.175,
then add the postal service that you require. For further
information on this matter please contact our Mail Order
Manager who will be delighted to help you work out the
calculations.
RETURNING
OF GOODS
We are happy to cancel, exchange unsuitable or unwanted
products, as long as they are returned to us in original
condition and have not been used or altered in any way,
within seven working days. Under these circumstances
the postal charges will not be refunded. If we have
made an error with your order or have sent you the wrong
item by mistake, we will deal with the problem as fast
as possible and also refund any additional postal charges
occurred by the customer.
ITEMS
SUBJECT TO AVAILABILITY
All items listed in this catalogue are subject to availability,
from our suppliers.
WEIGHTS,
MEASURES & SPECIFICATIONS
All weights, lengths and specifications are approximate
and may change.
CUSTOMERS PRICES INCLUDE VAT
@ 17.5%
THANK
YOU FOR YOUR CUSTOM
All the staff at Leslies of Luton hope
that you have enjoyed looking through our website and
have found it easy and informative to use. If you have
any comments or would like any further information on
the products or services we offer, please contact our
highly trained staff, who will be happy to help you
with your requirements.
SECURITY
CHECKS AND CARD FRAUD
We are working very closely with card companies to safe
guard our valued customers. Security checks will be
carried out to try to combat card and cheque fraud.
LESLIES
OF LUTON LIMITED
CONSUMER TERMS OF SALE
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING
YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR
ORDER FOR FUTURE REFERENCE
1. Format of the Contract
1.1 These terms of sale apply to all goods supplied
by Leslies of Luton Limited, trading as Leslies of Luton
Ltd, whose registered office is at 89-93 Park Street,
Luton, Bedfordshire, LU1 3HG, registered in England
and Wales No. 4357752 (the "Supplier").
1.2 No contract exists between you and the Supplier
for the sale of any goods until the Supplier has received
and accepted your order and the Supplier has received
payment in full (in cleared funds).
1.3 By way of clarification, an acknowledgement of your
order will be sent to you via e-mail when you place
your order, but acceptance of your offer to buy the
goods will not take place until after your payment is
taken and you receive your acceptance e-mail.
1.4 The contract is subject to your right of cancellation
(see below).
1.5 The Supplier may change these terms of sale without
notice to you in relation to future sales.
2. Description and price of the goods
2.1 The description and price of the goods you order
will be as shown on the Supplier´s website at
the time you place your order.
2.2 The goods are subject to availability. If on receipt
of your order the goods you have ordered are not available
in stock, the Supplier will do its best to inform you
as soon as possible.
2.3 Every effort is made to ensure that prices shown
on the Supplier´s website are accurate at the
time you place your order. If an error is found, the
Supplier will inform you as soon as possible and offer
you the option of reconfirming your order at the correct
price, or cancelling your order. If the Supplier does
not receive an order confirmation within seven working
days of informing you of the error, the order will be
cancelled automatically.
2.4 In addition to the price, you will be required to
pay a delivery charge for the goods.
3. Payment
3.1 Payment for the goods and delivery charges can be
made by any method shown on the Supplier´s website
at the time you place your order. Payment shall be due
before the delivery date and time for payment shall
be a fundamental term of this agreement, breach of which
shall entitle the Supplier to terminate the contract
immediately.
3.2 There will be no delivery until cleared funds are
received.
3.3 Payments shall be made by you without any deduction
whatsoever unless you have a valid court order requiring
an amount equal to such deduction to be paid by the
Supplier to you.
4. Delivery
4.1 Postage costs are not included in your cart in the
online shop postage is calculated at the time of dispatch,
if you wish to be quoted for delivery costs before we
dispatch your order please make a note of this in the
special delivery instructions as you checkout.
4.2 The goods you order will be delivered to the address
you give when you place your order, except that some
deliveries are not made outside the United Kingdom.
4.3 Orders placed before 3.00pm UK time on a working
day will be processed that day and will be delivered
as per the requested delivery option provided no additional
security checks are required and all stock items are
available. UK deliveries only (A working day is any
day other than weekends and bank or other public holidays.)
4.4 If you deliberately fail to take delivery of the
goods (otherwise than by reason of circumstances under
control of the Supplier) then without prejudice to any
other right or remedy available to the Supplier , the
Supplier may:
4.4.1 store the goods until actual delivery and charge
you for reasonable costs (including insurance) of storage;
or
4.4.2 sell the goods at the best readily obtainable
price and (after deducting all reasonable storage and
selling expenses) account to you for any excess over
the price you agreed to pay for the goods or charge
you for any shortfall below the price you agreed to
pay for the goods.
4.5 If you fail to take delivery because you have cancelled
your contract under the Distance Selling Regulations
the Supplier shall refund or re-credit you within 30
days for any sum that has been paid by you or debited
from your credit card for the goods. On exercising your
right to cancel you shall be required to return the
goods to the Supplier. Should you fail to return the
goods, the Supplier reserves the right to deduct any
direct costs incurred by the Supplier in retrieving
the goods as a result of such failure.
4.6 Every effort will be made to deliver the goods as
soon as possible after your order has been accepted.
However, the Supplier will not be liable for any loss
or damage suffered by you through reasonable or unavoidable
delay in delivery. In this case, the Supplier will inform
you as soon as possible.
4.7 Upon receipt of your order you will be asked to
sign for the goods received in good condition. If the
package does not appear to be in good condition then
please sign for the parcel as "DAMAGED". If
you are unable to check the contents of your delivery
at the point of delivery then please sign for the parcel
as "UNCHECKED". Failure to do so may affect
any warranty claims that you make thereafter.
5 Risk/Title
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until
the Supplier has received in full (in cash or cleared
funds) all sums due to it in respect of:
5.2.1 the goods and delivery, and
5.2.2 all other sums which are or which become due to
the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment
for the goods even though ownership of any of the goods
has not passed from the Supplier.
6. Your right of cancellation
6.1 You have the right to cancel the contract at any
time up to the end of seven working days after you receive
the goods (see below).
6.2 To exercise your right of cancellation, you must
give notice to the Supplier by telephone, hand, post
or the e-mail section of our website, giving details
of the goods ordered and (where appropriate) their delivery.
6.3 Except in the case of faulty or misdescribed goods,
if you exercise your right of cancellation after the
goods have been delivered to you, you will be responsible
for returning the goods to the Supplier at your own
cost. The goods must be returned to the address shown
on our website. You must take reasonable care to ensure
the goods are not damaged in the meantime or in transit.
In the case of faulty or misdescribed goods we shall,
after receiving notification in accordance with clause
7.3 or 7.4, either collect the goods from you or ask
you to return the goods yourself and possibly refund
you the reasonable postage costs.
6.4 Once you have notified the Supplier that you are
cancelling the contract, the Supplier will refund or
re-credit you within 30 days for any sum that has been
paid by you or debited from your credit card for the
goods.
6.5 Except in the case of faulty or misdescribed goods,
if you do not return the goods as required, the Supplier
may charge you a sum not exceeding the direct costs
of recovering the goods.
6.6 You do not have the right to cancel the contract
if the order is for consumable goods which, by their
nature, cannot be returned, save where a fault is discovered
which could not have been discovered otherwise than
by unsealing the goods.
7. Warranty
7.1 All goods supplied by the Supplier are warranted
free from defects for 12 months from the date of supply
(unless otherwise stated). This warranty does not affect
your statutory rights as a consumer.
7.2 This warranty does not apply to any defect in the
goods arising from fair wear and tear, wilful damage,
accident, negligence by you or any third party, use
otherwise than as recommended by the Supplier, failure
to follow the Supplier´s instructions, or any
alteration or repair carried out without the Supplier´s
approval.
7.3 If the goods supplied to you are damaged on delivery,
you should notify the Supplier by telephone or in writing
via e-mail within seven days.
7.4 If the goods supplied to you develop a defect while
under warranty or you have any other complaint about
the goods, you should notify the Supplier by telephone
or in writing via e-mail as soon as possible, but in
any event within seven days of the date you discovered
or ought to have discovered the damage, defect or complaint.
8. Limitation of Liability
8.1 If you are a consumer the Supplier shall not be
liable to you for any loss or damage in circumstances
where:
8.1.1 there is no breach of a legal duty owed to you
by the Supplier or by its employees or agents;
8.1.2 such loss or damage is not a reasonably foreseeable
result of any such breach;
8.1.3 any increase in loss or damage resulting from
breach by you of any term of this contract.
9. Data Protection
The Supplier will take all reasonable precautions to
keep the details of your order and payment secure but
unless the Supplier is negligent, the Supplier will
not be liable for unauthorised access to information
supplied by you.
10. Images
Product images are for illustrative purposes only and
may differ from the actual product.
These terms of sale and the supply of the goods will
be subject to English law and the English courts will
have jurisdiction in respect of any dispute arising
from the contract, save that consumers resident in Scotland
shall have the right to insist upon these terms being
construed in accordance with the laws of Scotland and
to submit to the jurisdiction of Scottish courts.
If you have any suggestions or comments please email
us at
sales@leslies-luton.co.uk.
Our Contact details:
Leslies of Luton Ltd
89-93 Park Street Luton Bedfordshire LU1 3HG United
Kingdom
Phone:01582 453542 Fax: 01582 735740 Email: sales@leslies-luton.co.uk
VAT Number: GB 801 5261 71
Company Registration Number: 4357752 England and Wales
E&OE (ERRORS AND OMISSIONS EXCEPTED)
